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Quality Assurance Representative
NEW YORK NY 10176
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674553

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Wyndham Destinations

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  11 Views, 0 Applications  
 
Quality Assurance Representative
The Quality Assurance Representative follows Best Practices to include completing sales documents for WVO owners, & supports sales through training, retention & compliance evaluations & reporting. Additional responsibilities include completing after sale follow activities, providing on-going product knowledge training for sales teams, monitoring rescission rates, and communicating results to site leader &/or management. The QAR reviews and analyzes rescission information, makes observations, completes reports, and assesses program progress. The QAR partners with all site departments to support sales.

Assist sales in accomplishing compliance and retention goals



* Complete closing for all sales



* Utilize closing opportunity to identify areas needing improvement for sales professional



* Partner with management to develop successful training activities including observation reviews, ride-along and other activities.



* Serve as QAR according to Sales Quality Assurance Best Practices



* Complete owner follow up during and after rescission period involving sales participation as necessary



* Provide management continuous feedback evaluating program success



The Quality Assurance Representative reports directly to the Quality Assurance Manager & / or Site Leader.



+ Sales product knowledge

+ Basic computer skills

+ Current New York State Notary Public license preferred (or must be obtained within 30 days of hire)

+ Minimum of 6 months sales experience with Wyndham.

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